Refund Policy

At Grace Home, your satisfaction is our priority.

1. Eligibility
Refunds are accepted within 7 days of delivery for items that are unused, unwashed, and in original packaging with tags attached.

2. Process
To request a refund, contact us at Gracehome916@gmail.com or via WhatsApp with your order details. Once your return is received and inspected, we’ll notify you of the approval status.

3. Refund Method
Approved refunds are issued via bank transfer or the original payment method within 5–7 business days.

4. Non-Refundable Items
Customized, discounted, or clearance items are not eligible for refund unless received damaged or defective.

5. Damaged or Wrong Items
If you receive a faulty or incorrect product, contact us within 48 hours of delivery for a replacement or full refund.